Terms of Service

These Terms of Service ("Terms") govern your use of Garren, including the website at garren.si, the app at app.garren.si and every related service (together, the "Service"). "Garren", "we", "us" and "our" refer to the company that operates the Service. "You" means the person or the organisation that creates an account or uses the Service. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. What Garren does

Garren is an AI video editor for talking-head videos in three frames: 16:9 for YouTube videos and VSLs, 9:16 for Reels, TikTok and Shorts, and 4:5 for feed posts. You can analyse the editing style of reference videos (YouTube links or videos you upload) and save it as a style, upload raw footage with an optional script, pick the frame for each video, and receive an edited video with cuts, zooms, animated graphics, captions, music and sound effects. You can change an edit by chat, download the result, export it in the other two frames, and receive a YouTube package (titles, a description, tags, chapters and thumbnails) for a 16:9 video or post copy (a title, a caption and hashtags) for a 9:16 or 4:5 video. If you connect your YouTube channel, Garren shows its videos and statistics, writes your packages in your channel's style and uploads a finished video to it when you ask.

Most of this work is done automatically by software, including AI models provided by third parties. We may change, improve or remove features over time. If we remove a core feature of a paid plan, we will tell you in advance.

2. Your account

• You must be at least 18 years old, or the age of legal majority where you live, to create an account.
• If you use Garren for a company or another organisation, you confirm that you may bind it to these Terms; "you" then also means that organisation.
• Give us accurate information and keep it up to date. Keep your login details confidential; you are responsible for everything that happens in your account. Tell us right away at hello@garren.si if you think someone has accessed it without permission.
• One account is for one person or one organisation. Do not share, sell or transfer your account.

3. Plans, credits and usage

• Free first video. A new account can make one video free of charge: up to 3 minutes of finished video from up to 20 minutes of footage, in one of the ready-made styles, with up to 3 changes in chat. Custom styles need a paid plan.
• Plans. Each paid plan includes a monthly allowance of credits and a number of custom styles. One credit is one minute of finished video, in any frame. The plans, prices and what each includes are shown on our pricing page and in the app at the time you subscribe.
• How usage is counted. Before every edit, the app shows how many credits it will use, based on the expected length of the finished video. An edit without a style uses 0.5 credit per minute of finished video, plus 0.15 for zooms and 0.5 for b-roll, at most 1 credit per minute; every edit uses at least 1 credit. When you start the edit, that estimate is reserved. When the edit is finished, the actual amount is charged based on the real finished length, and it is never more than 10 % above the estimate shown. If an edit fails on our side, the reserved credits are returned.
• Other actions. Every edit includes 5 changes in chat; further changes use 1 credit each. An export in another frame, on plans that include it, uses 1 credit per 2 minutes of video, a new set of thumbnails 1 credit (the first set of each video is included), rebuilding or replacing a custom style 25 credits (the first build of each custom-style slot is included), and changing one graphic of a custom style 2 credits (3 changes per style build are included; a change is only charged when the new version passes our checks). The app shows the amount before you use them. The written YouTube package or post copy for an edit is included in the edit.
• Allowance period. Plan credits renew every 30 days, on monthly and on yearly plans. Unused plan credits do not carry over to the next period.
• Credit packs. With a paid plan you can buy one-time credit packs. Pack credits are used after the credits of your plan, stay valid for 12 months from purchase and then expire.
• No cash value. Credits have no cash value, cannot be transferred and are not refundable except where the law requires it.
• Running out. If your balance is too low for an action, the app tells you before you start it. You can buy a credit pack, change your plan or wait for your credits to renew.
• Storage. How long we keep your files depends on your plan and is set out in section 6 of our Privacy Policy: the footage you upload and the files of a project for a while after your last change to a video, finished videos as long as you are on a plan, the free video for 30 days. When a paid plan ends, your videos stay for 30 days (Starter), 60 days (Creator) or 90 days (Pro) and are then deleted. Download anything you want to keep for longer.

4. Payment, renewal and cancellation

• Payment partner. Payments are processed by Whop, our payment partner, which is the merchant of record for your purchases. Your card statement shows WHOP*GARREN. Whop's own terms apply to the payment itself.
• Billing. Paid plans are billed in advance, monthly or yearly, and credit packs once. Prices are in US dollars; applicable taxes are added at checkout. You authorise Whop to charge your payment method for every renewal until you cancel.
• Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price.
• Changing plans. A new plan starts as soon as you pay for it. We then end your previous plan and refund the part of it you have not used, measured by the time left or the credits left, whichever is less.
• Cancellation. You can cancel at any time in Settings → Plan & billing or by writing to hello@garren.si. Cancellation takes effect at the end of the current billing period; you keep access and your remaining allowance until then. We do not refund unused time in a billing period, except as described in these Terms or where the law requires it.
• Price changes. We may change prices for future billing periods. We will tell you at least 30 days in advance; the new price applies from your next renewal after that notice, and you can cancel before it takes effect.
• Failed payments. If a payment fails, we may pause paid features until the payment succeeds.
• Right of withdrawal (consumers in the EU, the EEA, the UK and Switzerland). If you are a consumer, you may withdraw from a new subscription within 14 days of the purchase without giving a reason, by telling us at hello@garren.si. If you asked us to start providing the Service during those 14 days, for example by starting an edit, we refund the amount you paid minus a proportionate amount for the Service provided until you withdraw, measured by the credits used.

5. Your content

• You keep your rights. "Your content" means everything you upload or enter (footage, audio, scripts, notes, reference videos and links, images, chat messages) and everything the Service produces for you from it (edited videos, captions, timelines, graphics in your videos, titles, descriptions, tags, chapters and thumbnails). As between you and us, you own your content.
• The permission you give us. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transcribe, analyse, edit, render, adapt and display your content only as needed to provide the Service to you, to keep it secure and to meet legal obligations. This licence ends when your content is deleted, except for copies we must keep by law and backups that are overwritten in the normal course.
• No training on your content. We do not use your content to train AI models.
• Your responsibility. You confirm that you have all the rights and permissions needed for your content and for what you ask us to do with it, including the consent of every person who appears in or is heard in your footage, and for thumbnails that show a person.
• Reference videos. When you add a reference video, you confirm that you may use it for this purpose. Garren analyses its editing characteristics (rhythm, framing, captions, graphics, colours, fonts and sound levels) to describe a style. We do not copy, publish or redistribute reference videos; we delete the downloaded or uploaded video after the analysis and keep only the analysis results and a few still frames that show you what we found.
• Similar results. Styles describe general editing choices. Other customers may create similar styles or receive similar outputs, and you do not acquire exclusive rights in a style, a template or a look.

6. Acceptable use

You may not use the Service to create, upload or share content, or to act in a way, that:

• is illegal, or infringes anyone's copyright, trademark, privacy, publicity or other rights;
• shows sexual content involving minors, or non-consensual intimate content of anyone;
• depicts, imitates or puts words in the mouth of a real person without their consent, or is meant to deceive people about who is speaking;
• harasses, threatens, defames or promotes violence or hatred against people or groups;
• spreads malware, phishing, spam or fraud, or misleads people about financial, health or legal matters in a way that can cause harm;
• breaks the rules of the platforms where you publish (for example YouTube's terms and community guidelines).

You also may not: probe, scan or test the Service's security; interfere with or overload it; reverse engineer it, except where the law allows; access it with bots or scrapers or outside the interfaces we provide; resell it or offer it as part of another service without our written permission; or create accounts to get around limits or a suspension.

We may remove content, pause jobs or suspend accounts that break this section, and we will tell you why unless the law or safety reasons prevent it.

7. AI output

• Garren's edits, captions, graphics, titles, descriptions, tags, chapters and thumbnails are produced automatically. They can contain mistakes, for example a misheard word, an inaccurate number in a graphic or a title that overstates what the video says.
• Review every result before you publish it. You are responsible for what you publish and for checking that it is accurate and lawful.
• Graphics may show third-party brand logos or country flags when your video mentions them. Trademarks belong to their owners, and their appearance does not imply any endorsement. You are responsible for using them appropriately.
• Nothing the Service produces is legal, financial, tax, medical or other professional advice.

8. Music, sound effects, fonts and templates

The music, sound effects, fonts, icons and graphic templates that Garren adds to your videos are licensed for use inside those videos, including on monetised channels and in paid advertising, during your subscription and afterwards. You may not extract them and use or redistribute them separately from the videos Garren made for you.

9. Our rights

The Service, its software, design, styles system, graphic templates, documentation and brand belong to us or our licensors and are protected by law. These Terms give you a limited, personal, non-exclusive, non-transferable right to use the Service during your subscription; they do not transfer any intellectual property to you except your rights in your content. If you send us feedback or ideas, we may use them without any obligation to you.

10. Third-party services

The Service relies on third-party providers (for example hosting, storage, payment, transcription and AI model providers) and can connect to third-party platforms such as YouTube. Their services are governed by their own terms. We are not responsible for third-party platforms you choose to use, such as how YouTube treats a video you publish.

YouTube. Garren uses YouTube API Services. By connecting your YouTube channel to Garren or uploading a video to YouTube through Garren, you agree to be bound by the YouTube Terms of Service. Google's Privacy Policy applies to how Google handles your information, and section 12 of our Privacy Policy explains what Garren receives from Google and how you remove its access. Garren uploads only when you ask it to, with the title, description, tags, thumbnail and visibility you confirm, and you are responsible for the videos you publish and for following YouTube's rules.

11. Availability and changes

We work to keep the Service available and fast, but we do not promise that it will be uninterrupted or error-free, and we may pause it for maintenance, security or reasons outside our control. Render times shown in the app are estimates. Unless a separate written agreement says otherwise, the Service has no service level guarantee.

12. Suspension and termination

• You can stop using the Service and delete your account at any time.
• We may suspend or end your access if you seriously or repeatedly break these Terms, if you do not pay, if the law requires it, or if your use creates a risk for us, other customers or third parties. Where reasonable, we will warn you first and give you time to fix the issue.
• If we end the Service as a whole, we will give you at least 30 days' notice and refund any prepaid amount for the time after it ends.
• After your account ends, we delete your content as described in our Privacy Policy. Download anything you want to keep before you delete your account.

13. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", and we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise any particular result from publishing a video, such as views, subscribers or revenue.

14. Limitation of liability

• To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities.
• To the extent the law allows, our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.
• Nothing in these Terms limits liability that cannot be limited by law, such as liability for intent, gross negligence, death or personal injury caused by negligence, or your rights as a consumer under mandatory law.

15. Indemnity

If you use the Service for business purposes, you agree to defend and indemnify us against claims by third parties, and the related costs, that arise from your content or from your breach of these Terms or of the law. This section does not apply to consumers to the extent their mandatory rights prevent it.

16. Changes to these Terms

We may update these Terms. If a change materially affects your rights, we will tell you by email or in the app at least 30 days before it takes effect. If you do not agree, you can cancel before then; if you keep using the Service after the change takes effect, the updated Terms apply. The date at the top shows the latest version.

17. Governing law and disputes

These Terms are governed by the law of the place where Garren's operating company is registered, excluding its conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory law of your country of residence, and you may bring claims in the courts where you live. Before going to court, please write to us at hello@garren.si; most issues can be solved quickly that way. Consumers in the EU can also use the EU's online dispute resolution information at the European Commission's website.

18. General

• If any part of these Terms is found invalid, the rest stays in effect.
• If we do not enforce a right right away, we do not give it up.
• You may not transfer your rights under these Terms without our consent. We may transfer ours in connection with a merger, an acquisition or a sale of assets, and we will tell you if that happens.
• These Terms, together with the Privacy Policy and any order or plan details you accept, are the entire agreement between you and us about the Service.

19. Contact

Questions about these Terms: hello@garren.si